Project Starting Date: 9 January 2012
Project End Date: 8 October 2013
Project Budget: € 1.375.500,00
Contractor:
Archidata SRL in consortia with BBJ Consulting AG, GET German Education and Training GMBH and ACE, International Consultants S.I
Final Beneficiary:
Employment Service Agency (ESA) and Ministry of Labour and Social Policy (MLSP)
Overall objective:
To further modernize and prepare the Employment Service Agency to respond to the requirements related to EU accession in the field of European employment policy.
Purpose:
To improve the quality, efficiency and effectiveness of the services provided to job seekers and employers by the Employment Service Agency with a view to reducing unemployment and preventing people in employment to become unemployed.
Expected Results:
- ESA has strengthened the quality of services provided to jobseekers and employers by implementing an organizational management change at all levels all over the country;
- ESA’s management and employees are dealing better with their new work organization and new tasks arising in their day-to-day work with jobseekers, employers and other stakeholders.
Target groups:
Employees of the Employment Service Agency (i.e. in Central office and Local Employment Service Centres)
Key project activities:
Component 1: Development of the organizational management process
- Conducting comprehensive analysis of existing work organization, current business, capacity and performance in ESA;
- Organizing study visit to one of the EU Member States, in which the public employment service has undergone a change management process;
- Identifying key individuals in the Central office and in all local employment centers, establishing working teams and defining their role in line with the proposal for participative approach;
- Assessing the “perception of ESA in the public”, the customer satisfaction as well as the employees` own perception of their role, works and tasks;
- Designing the Organizational Change Management Project through a strategic approach, with a clear and shared vision, taking into account the human and technical aspect of the change, in close cooperation with the stakeholders;
- Sharing the Organizational Change Management Project with all employees, management and stakeholders in order to make clear the benefits of the change and commit them to it;
- Developing a Change Implementation Plan (CIP), including further optimization of the work organization (preparing the implementation of the developed organizational management change project);
- Designing a Training Programme for ESA`s employees on technical and individual working needs, including training courses materials and support documentation.
Component 2: Implementing the organizational management change to support the Employment Service Agency in dealing with the implementation of active labour market measures:
2.1 Introducing the organizational management change and committing people to it by applying a participative approach, including necessary formalization;
- Improving the internal communications/relations in ESA;
- Re-aligning procedures and work processes in order to link day-to-day activities with the Organizational Change Management Project;
- Coaching/training in new skills and behaviours to motivate employees and management to implement change effectively through implementation of the Training Programme designed;
- Assessing the implications of the change on ESA`s employees on regular basis and updating the Change Implementation Plan accordingly;
- Communicating the achieved results of the change to ESA´s employees and the involved stakeholders along and at the end of the Project;
- Conducting assessment of ESA´s IT and other physical capacities, necessary for performance of the new tasks of ESA´s employees, resulting from the implemented changes;
- Developing a Discussion Paper with proposals for continuing improvements aimed at securing sustainability of the change after the project completion.